Automation

The Difference Between Strategy and Planning: And Why It Matters

The Difference Between Strategy and Planning: And Why It Matters

What's the difference between strategy and planning? Many people use the two words interchangeably, but they actually have different meanings. Strategy is about making decisions that will achieve your desired outcome, while planning is about putting those strategies into action. We'll discuss the difference between strategy and planning, and why it matters for your business

Left Hand, Right Hand: Navigating Broken Systems Behind the Counter — The Staff Struggle and Its Business Toll

Left Hand, Right Hand: Broken Systems Between the Staff and the Customer

Consider the experience of a customer who orders online expecting a swift, hassle-free in-store pickup, only to find upon arrival that the staff cannot locate the order within their internal POS/Inventory system. This scenario is all too common and results in confusion and frustration for the customer and a scramble by the staff to resolve the mix-up.