Point of Sale

Left Hand, Right Hand: Navigating Broken Systems Behind the Counter — The Staff Struggle and Its Business Toll

Left Hand, Right Hand: Broken Systems Between the Staff and the Customer

Consider the experience of a customer who orders online expecting a swift, hassle-free in-store pickup, only to find upon arrival that the staff cannot locate the order within their internal POS/Inventory system. This scenario is all too common and results in confusion and frustration for the customer and a scramble by the staff to resolve the mix-up.