Gain complete control and insight into all of your orders at every stage of the fulfillment process, from all of your different selling channels. Seamlessly communicate shipping update status and tracking information automatically to your customers in their Commerce order information.
Businesses are streamlining operations and enhancing customer experiences by integrating commerce platforms with ERP systems. This trend is backed by evidence showing significant improvements in supply chain logistics, increased customer engagement, and greater sales efficiency.
Consider the experience of a customer who orders online expecting a swift, hassle-free in-store pickup, only to find upon arrival that the staff cannot locate the order within their internal POS/Inventory system. This scenario is all too common and results in confusion and frustration for the customer and a scramble by the staff to resolve the mix-up.
Ever experienced the frustration of in-store staff being unable to see your online order? "Left Hand, Right Hand: When In-Store Staff Can't View Your Online Orders" dives into the causes and solutions of retail's internal communication gap.