Make timely and proactive decisions to optimize and protect your operations, foster growth, and maintain your competitive edge
All stack and software versions are within supported levels.
Some stack and software components are approaching end of life
Upgrade and optimization is required.
Performance & Description
All standard platform functionality is expected to work within tested parameters
SLMP Incentive Discounts of up to 25%
Generally platform should continue smoothly, but some platform and stack age may start to show its age and failures cannot be ruled out. Some support charges may be incurred.
Standard Pricing OR SLMP Incentives available (note that some elements in Yellow may require greater involvement than when in Green)
Performance may falter depending on the area and nature of platform and stack no longer in support. Failures or unexpected results may result from lack of maintenance.
SLMP Upgrade Incentives available (note that elements in RED require greater involvement than when in Green or Yellow)
Versions
Current Release version up to 3 minor release version behind
No Bug and Security fixes released
4+ minor versions behind current release
OR
Bug and Security Fixes released for some components
8+ minor versions behind current release
OR
Stack and Software components have passed end of life and no longer supported.
Support Level
In-Platform incidents fully covered
minor version updates
standard security patches
In-Platform supported elements fully covered
Out of coverage platform elements and ecosystem updates and support hourly rates apply, request a quote
Hourly rates applicable to any support required
Best effort support
Out of support upgrades available
Take advantage of our Software Lifecycle Management Programme which provides affordable, fixed-term comprehensive support for upgrades, security improvements, and exclusive discounts of over 35% available for businesses committed to long-term planning.
To be clear, we're talking about truly End-to-End from manufacturer procurement all the way to customers receiving their product in their hot little hands. This isn’t just about efficiency—it’s about growing in a landscape where speed and accuracy determine success or ... not.
How the technology works is important – but it's not primary. We focus on your business and the possibilities available to you now, and in the future. Thinking past technology shows where opportunities could take you.
We align our thinking with the idea; the creative; the crazy, the brilliant; the audacious and then consider how technology will be crafted to make it happen. This is liberating for you, and it makes the creative business building process a joy.
